Marketing Impact: 3 Reasons why understanding Creativity & Buyer Psychology works

Creativity and psychology in consumer behaviour

Any entrepreneur or executive must be ready to understand psychological principles that help you understand your target audience or buyer’s approach.

As a perfect example, digital commerce platform Business 2 Community stated how people are motivated by loss of opportunity or latter regrets when making purchase decisions; whether B2C or B2B.

Subsequently, creativity often prompts a different approach in problem solving and when such approaches are used in the business atmosphere, the results can steer you pleasantly surprised or be a valuable marketing lesson.

Here are 3 simple reasons every business must understand creativity and consumer psychology for effective marketing:

 

1) Emotional appeal creates a desirable lifestyle

 

A middle-aged man may purchase gym membership not just because he wants to improve his health or immune system, despite knowing the fact that it may reduce risk of heart diseases; but also because he wants to look good and enjoy a rejuvenated life.

A guy may buy a car not just to travel with great tech features or fuel efficiency, but because it makes him feel cool and good in social status.

Generally, when making a purchase decision; people get influenced by many factors within online and offline MarComms. People do not always purchase products or services to fulfil just real needs, but also to satisfy their emotional desires. This also happenes in the B2B world too.

 

They want more time and control, self-confidence, increased comfort, or what they perceive as a better life. They want to stay updated, influential or to better express themselves. Of course, people are influenced by facts and figures, but this information is often outweighed by emotional aspects within one’s lifestyle.

By using this psychology principle in your marketing; whether online or offline, you are simply meeting your consumers’ ultimate needs from actual features to the psychological and emotional quality attracting them to your business.

If you understand at what point of psychological discomfort they’re struggling, your product or service can fit and speak directly to their struggles or needs.

 

2) The benefit of Reciprocity

 

As introduced in Dr. Robert Cialdini’s book, Influence:The Psychology of Persuasion”, the idea of reciprocity simply means “if you see someone doing something nice for you, in return you will naturally want to do something for them too”.

There are multiple ways to use the reciprocity principle in your marketing. The modern way with digital is by your content marketing by anything from offering a special eBook, a branded sweatshirt to even offering your expertise on a difficult subject matter.

Even sending a thoughtful, hand-written note will do in establishing reciprocity. You need to provide some value to your buyer before you ask something in return.

 

3) Credibility evokes psychological adaptation and consumer trust

 

Do you want to know the best ways to influence your customer’s behaviour to act?

Here are two possible reasons why people won’t purchase your product.

  • No interest in your offering
  • Unsure about the benefits and value your product or service delivers

 

In marketing, it’s important to recognise that people always buy products for their own reasons, not yours. A lot of consumers are concerned about possible risks of fraud or because the service offered online is not good enough or they will never receive it.

Credibility is important; especially online where the entry for sellers can be low if they’re unfamiliar with modern marketing practice or experience higher offline returns better for their business. By using this psychology principle, you will be able to fully understand the psyche of the average customer’s buying approach. This will help you engage the ideal target audience effectively.

 

Just imagine how effective your marketing can be by already knowing your customer’s psychological profile?

 

The key takeaway here is to continually test, analyse your results and optimise them. This knowledge provides small tweaks when creating a huge difference.

 

Comment below with how your perceive creativity and psychology working hand-in-hand for your marketing activity – our agency team will love to hear from you.

Strategic Creativity

Effectiveness of all marketing communications can be broken down with 60-20-20 rule:

60% – Offer

20% – Channels

20% – Creativity

 

From the start, let’s say the offer (e.g. message, content etc.) is the most important part, and although creativity is only 20%; you must never underestimate this part. The biggest problem with it however is making sure creativity is channelled in a right way. In order to do so, one must clearly understand the following rules.

 

  1. Never forget the audience

 

If I could have a penny for every time, I remind our clients, colleagues and friends, I wouldn’t need to work ever again. Key to this is relatively simple, do your research, segment well and you are on the way to success.

Let’s start with research, this will largely depend on your business itself. If you’re a local bakery. you wouldn’t research the entire world but would also need to be familiar with the trends in your industry.

As an example, you might start advertising low calorie options or starting to offer smaller sets of delicious pastries. This is an example of psychographic research, where you see that people are more generally aware of their health. So, your offer is pastry sets (60%) and the creativity should be health aware message (20%).

 

2.  Don’t get carried away

 

Today, there is a variety of design & creativity tools at your fingertips, and it is very important to remember less is more.

When reaching this step of actual design, it is important to remember the last step. After all, your audience picks the channels for you and not the other way around. If we continue with our bakery example, most likely your budget is not going to be big so most likely the owner will opt for social media; which is especially great when you want to target local.

The biggest problem with it is what we call ‘deadscroll’ (when a person just mindlessly scrolls through the feed until something exceptional catches your eye. First thing that springs to mind is ‘Let’s do a video or an animation‘ because everyone saw the stats that videos deliver better results than images.

However, this is where a little problem creeps in and it is that those videos delivering better results for brands already have established followers interested in the content. So, when deciding on the media type for creativity, remember eye-catching and interesting and not what everyone else wants you to do.

 

3. Interaction, interaction & interaction

After the message is published, you will need to plan and provide options for what you want people to do and how will they interact with the message.

Again, our local bakery should provide above mentioned info but it also might show its location for new customers or to remind existing ones about its location. This, by no means is the only aspect available, there are also web links, shopping, reviews etc. Those options should be chosen carefully (less is more) depending on the objective in mind.

Increase sales online gives them a website presence, given by a local map. Also for local businesses partnerships are key. Our bakery could make connections with a local gym to advertise healthy treats.

 

4. Measurements

Last but not least, make sure you keep track of everything you do. In today’s online world, you can measure nearly everything on minute basis. There are plenty of free tools out there to help you do it. Facebook ad measurements, Pixel and Google Analytics are examples of a few to name. Remember collecting results is not only to keep your campaign on track, but also for future research.

 

In conclusion, make sure you keep to the rules and you will be on track for success!